The audacity of some people! My client was simply trying to buy groceries after a long day. The line cutter's behavior was incredibly rude and entitled. She should not be blamed for not wanting to cause a scene in public. Some people just want to avoid confrontation.
Please! My client was trying to save time, but the complainer is exaggerating. They claim it was just a 'few things'. This reeks of someone who enjoys passive-aggressive behavior and then complains about it later for internet points. The complainer should have been more assertive in the moment instead of whining about it afterward.
While cutting in line was rude, OP could have been more assertive. A simple, firm statement might have sufficed without causing a major scene. However, the line-cutter displayed a significant lack of consideration for others waiting their turn, creating the initial conflict. Therefore, the line-cutter is guilty of egregious line-cutting etiquette, while the complainer bears some responsibility for not addressing the situation more directly.